Terms and Conditions

LEGAL

Terms and Conditions

Soigné Aesthetics (“Soigné Aesthetics”) is registered in England at 11 Yeoman’s Row, Knightsbridge, London, SW3 2AL.

These terms and conditions govern your use of the Soigné Aesthetics website www.soigneaesthetics.com and your relationship with Soigné Aesthetics.  Please read them carefully.  If you do not agree to these Terms and Conditions, please do not register for or use the website www.soigneaesthetics.com.  By using Soigné Aesthetics website you agree to be bound by these terms and conditions.  Nothing in these terms and conditions affects your statutory rights.

Bookings

Enquiries and bookings can me made over the phone, via email or on our website.  Private consultations are free.  If you wish to book a treatment we will require your debit/credit card details.

Appointments

Please arrive 10 minutes prior to your appointment, late arrival may delay your treatment or require a rescheduling of your appointment.  In either case we will of course do our best but cannot keep other clients waiting.  Should you wish to cancel or reschedule your appointment, please let us know at least 48 hours before your appointment otherwise an amount of £50 will be charged to your card via Worldpay.

Home visits

Our at home services is an option for those who prefer the relaxed atmosphere of being treated in the private surroundings of their home or alternatively during a stay in their hotel.  Treatments are given with the same standards of professional care as if you were to visit Soigné Aesthetics.  Private consultations are also free at Soigné Aesthetics.  However, in case of home visits a charge of £30 per person for such visits will be payable in advance.  In case of a treatment decision any such treatment charge plus the applicable home visit charge will be payable in advance.

Offers, Promotions and Prices  

All offers and promotions are subject to their relevant terms and conditions as well as availability.  All treatments purchased as part of a set course of treatments must be paid in full, at the time of your first treatment.  All treatments must be completed within 12 months of the date of the first treatment.  Any treatments not taken by such time will be forfeited.  All courses of treatments are non-refundable and non-transferable unless exceptional circumstances apply.  Whether or not such exceptional circumstances apply will be decided by Soigné Aesthetics management at our entire discretion.  Our prices may be changed at any time without notice, all prices are in pound sterling and include VAT.

Complaints

We aim to deal with any complaints in a fair and effective way.  Complaints can be made verbally to us by phone or in person or by emailing us at info@soigneaesthetics.com.

Copyright and trade marks

All content on this site, including without limitation text, images, source codes, logos, icons and photos and all other material, is the property of Soigné Aesthetics Limited or its content providers and is protected by copyright, trademarks, database and other intellectual property rights.  The site is for the information and use of our clients and Soigné Aesthetics management only and users may not exploit any part of the content in any way without the written permission of Soigné Aesthetics or the copyright owner.  All rights reserved.

Data protection and registration

We are registered under the Data Protection Act 1998 and fully committed to protecting your privacy and any personal information you provide with the required confidentiality.  We only use the information that we collect about you lawfully in accordance with the Data Protection Act.

Age of Consent

Appointments may only be booked by persons of a certain age, on placing an order for a consultation or treatment we will ask that the client is of legal age to avail of our services.  If the client is not legally entitled to order certain services, we have the right to cancel the appointment immediately, without notice.

 

PRIVACY POLICY

Your privacy is extremely important to us, we will not provide your personal details to any third party for mailing or direct marketing purposes.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them.  This information includes: your name, your email address, your telephone number.

The information received by us from you will be used to send the requested information back to you.  We do not sell or share any information about individual users.  We are committed to ensuring that your information is secure.

You may request details of your personal information, which we hold under the Data Protection Act 1998.  This will be provided upon payment of a small fee.  If you would like a copy of the information held on you please write to Soigné Aesthetics at the address above.